QUESTIONS FREQUENT

Are all products original?

Yes. At LOWSIDE, we work exclusively with authentic products and original items imported from the United States.

Are products available immediately?

Not always. Some products may be available for immediate delivery, while others operate on a pre-order or import basis.

Availability may vary depending on the item, size, and stock.

How do I know if a size fits me?

If you have doubts about the size, you can write to us before making a purchase. We will try to guide you based on the fit, brand, and item number of the product.

What happens if a product sells out?

As we work with limited edition items and imported products, some items may sell out quickly. We recommend reserving the product if you wish to ensure availability.

Can I order specific products that are not displayed on the website?

Yes. In some cases, we can help you bring specific items by order, depending on availability and import feasibility.

What payment methods do you accept?

Payment methods may vary depending on the delivery type and customer location. We also handle some cash-on-delivery payments under certain conditions.

Do you ship throughout Colombia?

Yes. We offer national shipping via carrier and in-person deliveries within Bogotá when applicable.

How can I find out when new drops arrive?

You can follow our social media or stay tuned to the website to find out about new releases, limited edition items, and upcoming drops.

Do products include boxes and packaging?

Yes. We strive to protect products properly during shipping, so items are sent in boxes to reduce risks during transport.

Does LOWSIDE have a physical store?

Currently, we primarily operate through online orders and coordinated deliveries. Some deliveries in Bogotá can be made in person.

Can I inspect the product before paying?

In Bogotá, this is possible for most in-person deliveries. For national shipments, it will depend on the conditions of the selected carrier.

What makes LOWSIDE different?

LOWSIDE focuses on bringing selected, hard-to-find items in Colombia, catering to individuals who seek something different from mass-produced goods.